Privacy Policy

This Privacy Policy explains how Dynopay ("we", "us", "our") collects, uses, and protects your information when you use our website, dashboard, or API ("the Service").

1. Information We Collect

We collect only what is necessary to operate the Service:

Account Information:

Email, name, company details, and login credentials.

Usage Data:

Logs, device/browser information, IP address, interactions with the dashboard and API.

Transaction Metadata:

Blockchain transaction IDs, wallet addresses you choose to connect, payment requests you generate.

(We never access or control your private keys or funds.)

2. How We Use Your Information

We use collected data to:

  • Provide and maintain the Service
  • Secure accounts and prevent fraud
  • Improve product performance
  • Offer customer support
  • Comply with legal or regulatory requirements

We do not sell personal data to third parties.

3. Sharing of Information

We may share limited information with:

  • Service providers (cloud hosting, analytics, email platforms)
  • Compliance partners if required by law
  • Authorities only when legally obligated

We never share wallet private keys, crypto balances, or sensitive customer data

4. Cookies & Tracking

We use cookies and similar technologies for:

  • Authentication
  • Session management
  • Basic analytics

You can block cookies in your browser, but some features may not work.

5. Data Security

We use industry-standard encryption, access controls, and monitoring to protect your data.

However, no online service is 100% secure, and blockchain transactions remain publicly visible by design.

6. Data Retention

We keep personal and usage data only as long as necessary for:

  • Providing the Service
  • Compliance obligations
  • Security and fraud prevention

You may request deletion of your account at any time.

7. Your Rights

Depending on your region, you may request:

  • Access to your data
  • Correction or deletion
  • Export of your data
  • Restriction of processing

Contact us at {{SUPPORT_EMAIL}} for any request.

8. Third-Party Links

Our Service may contain links or integrations with third-party tools.

We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes are effective when published on our website.

10. Contact

If you have any questions, reach us at:

{{SUPPORT_EMAIL}}